Home Repair Store Support

What To Expect As Agent

 • Assisting customers with product questions
• Placing new orders
• Handling existing orders: returns/ replacements
• Provide store specific support
• Contacting vendors for shipping information

 

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Capabilities Of A Top Performing Agent

 • Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Provides knowledgeable, friendly and eloquent customer service
• Experience working with users to identify the best solution       

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Equipment Requirements

 PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2
class or better.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
USB VoIP Headset.
Windows 7, 8, 8.1 or Windows 10
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

MAC Requirements:
Macs must have an Ethernet port
Mac Book Air and Mac USB-C ports will not be supported
Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be advised of upon enrollment** 

Available Hours

 Sunday – Saturday 6:00 AM – 12:00 AM EST 
 

 Client requests agents service 20 hours per week, 5 hours Sat and/or Sun 

Pay

 Starting Pay: $12.50 per hour